FAQ

Our customers are thoughtful individuals who value creating a home that is both beautiful and personal—a true sanctuary. They appreciate curated, timeless homewares that blend functionality with aesthetic serenity, often drawing inspiration from nature and artisanal craftsmanship. They are likely decorating a bedroom, bathroom, or living space with pieces that tell a story.

Our style is curated, serene, and inspired by the natural beauty of Mount Sheila. We focus on timeless, high-quality homewares for the bedroom, bathroom, and living areas. Our collections—from artisanal baskets and hampers to luxurious bed linens and bath salts—emphasise craftsmanship, natural materials, and pieces that bring a sense of calm and considered beauty into your daily life.

We specialise in thoughtfully curated homewares designed to create a peaceful living environment. Our core collections include:
• Bedroom: Bed linen, sheets, pillowcases, beds, bedheads, and bedroom furniture.
• Bathroom: Bath linens, towels, mats, salts, soaps, bath & body products, and accessories.
• Living & Decor: Armchairs, artwork, baskets, hampers, baubles, and general homewares.
Each piece is selected for its quality, beauty, and ability to contribute to a harmonious home.

While our homepage focuses on the delivery journey, our curation philosophy implies a deep consideration for the pieces we select. We prioritise quality craftsmanship and design integrity. For specific details on the sourcing and ethics of a particular item, please contact our team at [email protected].

We offer secure and simple checkout accepting Visa, MasterCard, JCB, and PayPal. Your transaction security is our utmost priority.

Currently, our website information does not specify a mandatory account system. You should be able to checkout as a guest. For order tracking, you will receive a tracking link via email.

As orders are processed with care within 1-2 business days, please contact us immediately at [email protected] with your order details. We will try our best to accommodate your request if the order has not yet been packed and dispatched.

We are proud to serve customers globally from our studio in Mount Sheila, Australia. However, we are currently unable to deliver to Asia and select remote regions. Please proceed to checkout to confirm if we can deliver to your specific location.

Standard Shipping (A$12.95 flat fee): Ideal when you’re eagerly awaiting your new treasures. Your order is delivered via DHL or FedEx within 10-15 business days after dispatch. Full tracking is provided.

Free Shipping: A complimentary service for orders over A$50. Your order is delivered via EMS within 15-25 business days after dispatch. Please allow a little extra patience for this wonderful option.

Every order is carefully packed with love and attention in our Mount Sheila studio. Please allow 1-2 business days for processing before your order is dispatched. You will receive a notification email once it’s on its way.

Yes. For both Standard and Free Shipping options, you will receive tracking information via email once your order is dispatched, allowing you to follow your parcel’s journey every step of the way.

We want you to be completely delighted with your purchase. If an item isn’t quite right, we offer a hassle-free returns process. You have 15 days from the date of receipt to initiate a return. Items must be in their original, unused condition with all packaging intact.

Please contact our friendly customer care team at [email protected] to arrange your return and receive detailed instructions. Do not send any items back without first contacting us.

Our homepage details do not specify this. Please contact our team at [email protected] for specific information regarding return shipping fees and any potential restocking charges based on your situation and location.