Privacy Policy

Welcome to Provincial Home Living. We are dedicated to curating serene and beautiful home sanctuaries, and this commitment extends to how we handle your personal information. We believe in transparency, integrity, and security, values that are reflected in our collections and in our business practices. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website, provincialhomelivings.com.

By using our website, you consent to the practices described in this policy. We design our processes to be as calm and straightforward as our aesthetic, ensuring your trust and peace of mind throughout your journey with us.

1. The Information We Collect

To provide you with a seamless and personalised experience, we collect information that you provide directly and data collected automatically:

• Personal Details You Provide: This includes your name, billing and shipping address, email address, phone number, and payment information (such as credit card details processed securely by our partners) when you make a purchase or create an account.
• Transaction Data: Details of the products you purchase, such as armchairs, bed linen, artwork, or bath accessories.
• Communication Data: Records of your correspondence with our customer care team.
• Automatically Collected Data: When you browse our site, we collect technical data including your IP address, browser type, device information, pages viewed, and how you navigate our menus (e.g., exploring ‘Bedroom Furniture’ or ‘Bath Salts + Soaps’). This helps us understand your preferences and improve our website.

2. How We Use Your Information

We use your data with care and purpose, solely to enhance your experience and fulfil our services:

• To process and fulfil your orders for our curated homewares, manage payments, and arrange shipping.
• To communicate with you regarding your order, including sending tracking information to the email you provide once your lovingly packed order departs from our Mount Sheila studio.
• To respond to your inquiries and provide customer support via our dedicated care team.
• To improve our website, product offerings (like our range of baskets, baubles, or bath linens), and overall customer journey based on how you interact with our site.
• To send you, with your consent, information about new collections, offers, and styling inspiration that align with your taste for beauty and quality.

3. Sharing and Disclosure of Your Information

We treat your personal details with the utmost respect and do not sell your data. We only share information where necessary:

• Service Providers: We engage trusted third-party partners who perform services on our behalf, such as payment processing (Visa, MasterCard, JCB, PayPal), order fulfilment, shipping carriers, and IT support. These partners are bound by contracts to protect your data.
• Legal Obligations: We may disclose information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger or sale of assets, your information may be transferred as part of that transaction, with notice provided.

4. Data Storage and Security

Your financial and personal details are handled with the highest level of care. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or destruction.

• All transactions are protected with advanced encryption and security protocols.
• Data is stored on secure servers, and we retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
• While we strive to protect your data, please note that no method of electronic transmission or storage is 100% secure.

5. Your Rights and Choices

You have certain rights regarding your personal information, consistent with applicable privacy laws:

• Access and Correction: You may request access to the personal data we hold about you and ask for corrections if it is inaccurate.
• Opt-Out: You can unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in any email.
• Account Deletion: You can request the deletion of your account data, subject to our need to retain certain information for legal or operational purposes.
• Guest Checkout: We believe in simplicity. You are welcome to complete purchases without creating an account, limiting the data collected to what is necessary for that transaction.

To exercise these rights, please contact us using the details below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These small files help us remember your preferences, understand how you explore our menus (from ‘Artwork’ to ‘Bath Mats’), and analyse site traffic.

• You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of our website.
• We may use analytics services to collect data about website traffic and user behaviour, which is aggregated and anonymous.

7. International Transfers

As we serve customers globally (excluding certain remote regions), your information may be transferred to and processed in countries outside of Australia. We ensure that such transfers are protected by appropriate safeguards and that our partners comply with relevant data protection standards.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page occasionally.